Answer:

We do our best to provide an accurate reflection of your account. However, Merlin can only display your portfolio based on the data you enter into it, or what it receives from the exchanges when you connect to them through the connect/Vezgo tool. Many times exchanges will limit the number of transactions it sends through the API keys or have missing information or errors in the data. This missing or incorrect information could lead to incorrect gains/losses, avg prices, etc. Merlin will flag them with a red dot on the assets page, letting you know there is an issue. This is also why we created an EDIT COIN function in Merlin, which you can use to edit or enter missing coin information and transactions manually to adjust your account correctly.

Please visit our help center for more information, FAQs or to chat with our friendly representatives, and to watch our video “How to Edit A Coin Manually” to fix the problem.